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Warranty & Shipping

The Bold Promise - Lifetime Warranty

When you get a bag from us, there are two things we can guarantee you; our commitment to excellence in our products and a great customer care. This is why we decided to promise a lifetime warranty of all our products, which can be double checked with our customer support at iwant@bowforbold.com at any time. Problems with our gear are incredibly rare, but in the case that any of our bags falls short of our high quality-control standards, we’ll make it right.

This warranty covers manufacturing defects such as material and workmanship errors but not for damages caused by abuse (unreasonable use or neglect), normal wear and tear or general cosmetic wear. This warranty is available for products purchased on bowforbold.com or with proof of purchase from an authorized reseller.

 

Shipping (For Warranty Purposes)

Customers are responsible for shipping items back to us. Please ensure that the courier you have chosen provides tracking and proof of delivery. If the package is lost en route to us, we would not be able to replace/repair your product.

Have any questions about our warranty? Contact us here directly. 

 

Shipping (For Orders) 

We ship orders out from our Singapore warehouse Monday - Friday, excluding public holidays. All orders that are in-stock will be shipped within 1 business day from the date the orders are received. For orders with pre-order items, fulfilment will be done within 3 working days from when the product arrives.

 

Our standard shipping options are UPS, FedEx, Aramex, and DPEX for international orders and other various carriers depending on the destination country for international orders. All orders are shipped from Singapore and you will receive an email with your tracking number once your order has left our warehouse. To track, click on the tracking link in the email that you’ve used for the checkout.

 

Transit time

Singapore: 1-2 business days

 

International

Hong Kong, Japan, Korea, Taiwan, Philippines, Malaysia:1-3 business days

USA, Canada, Mexico: 3-5 business days

France, Germany, Italy, Netherlands, Portugal, Spain, United Kingdom: 2-4 business days

Rest of the World: 6-10 business days

Please note that the above are close estimates of the delivery timings which might be subjected to custom delays. In the event that you're not home during the delivery, the courier will contact you for further instructions. Do note that for packages instructed to be left somewhere and had been lost/stolen, BOW will not be held liable.